FAQs for Furb

Where are we located?

We are a small Australian business based in Melbourne, Victoria. Our office is located in St. Kilda, and our warehouse is in Clayton. All orders are dispatched from our Clayton warehouse. 

Is pick up available?

While our warehouse is located in Clayton, Victoria, the facility is used for fulfilment purposes only. Unfortunately, we are unable to accommodate pickups at this stage. 


Do you have a shop and showroom? Can I come take a look at your products?

We do not have a physical shop or showroom available. However we have included as much information as possible in our product listings. We also welcome any questions. As we trade directly with the public, there are no physical stores or middlemen. The savings we make are factored into our prices, allowing our customers to receive the most benefits. We also offer a 14-day change-of-mind return policy. For more details, please go to: https://www.furb.com.au/policies/refund-policy


Are trade prices available?

Trade prices are available for eligible businesses upon registration. Please use the Contact Us form and include your business name, ABN, the product, and the quantity that you are interested in. A team member will be in touch to assist you.

 

How long will delivery take? 

Delivery time varies between locations. To find out more, simply add items to cart and proceed to the checkout page. Before you make a payment, please enter your shipping address to find out the estimated delivery time. *Delivery time excludes preorder items. For more details, please go to: https://www.furb.com.au/policies/shipping-policy.

    FAQs for Home Furniture

    1. How do I choose the right size furniture for my space? Start by measuring the dimensions of the room where the furniture will be placed. Measure the length, width, and height of the room, and don’t forget to account for doors, windows, and any architectural features like fireplaces or built-in shelves.

    2. What style of furniture should I choose for my home? Tips on selecting furniture that complements your existing decor, considering factors like style, colour, and functionality. Of course, in addition to the right style, practicality is also very important.

    3. What should I consider when buying furniture for small spaces? Recommendations for choosing multifunctional and space-saving furniture that maximizes usability in smaller rooms.

    4. My item arrived damaged. What should I do? We are so sorry if anything arrived damaged! Reach out to us at info@intrading.com.au with pictures (including photos of the damaged packaging, if applicable) and we can get a replacement sent out asap.

    5. Is Furb furniture easy to assemble? We’re proud to offer products that are easy to assemble and require few or no tools! Moreover, our instruction manual is also very detailed and there is no problem in completing it step by step.

    6. What warranty do you offer on Furb furniture? Unless stated otherwise most of our items come with a 5 year warranty, excludes wear and tear, miscare, misuse, accessories and bonus items. Please use dry cloths to maintain our items in good condition.

    7. How do I maintain home furniture?

    Wooden Furniture Maintenance: Dust it regularly with a soft cloth to prevent scratches, and polish it periodically with a high-quality furniture wax to preserve its luster. Protect it from direct sunlight and moisture to prevent fading, warping, and cracking. Use coasters and mats to shield the surface from heat and liquids, and ensure that your home’s humidity levels are consistent to avoid wood expansion and contraction.

    Leather Furniture Maintenance: Leather Furniture Maintenance:
    Leather furniture should be dusted with a soft cloth and vacuumed regularly to remove debris from crevices. Condition the leather every 6-12 months to keep it supple and prevent cracking, and protect it from heat sources and direct sunlight. Clean spills immediately with a damp cloth, and avoid using harsh chemicals. Minor scratches can often be buffed out with a soft cloth or by gently rubbing the area with your fingers.

    8. How often does indoor furniture need to be replaced? The lifespan of indoor furniture varies depending on several factors, including the type of furniture, the quality of materials used, and how well it’s maintained. Generally, high-quality furniture can last many years, often decades, with proper care. In summary, while there’s no fixed timeline for replacing indoor furniture, paying attention to quality, usage, and maintenance will help you determine when it’s time for an update. For high-use items, expect a lifespan of 7-15 years, but with proper care, well-made furniture can last much longer.

    Explore the range

    FAQs for Office Chairs

    1. Why is choosing the right office chair important? Selecting the right office chair is crucial because it directly impacts your comfort, productivity, and overall well-being. A suitable chair promotes good posture, reduces the risk of musculoskeletal issues, and enhances your work performance.

    2. What features should I consider when choosing an office chair? Key features to consider include adjustable seat height, lumbar support, backrest tilt, armrests, seat depth, and material. These features ensure that the chair can be customized to your body and working preferences.

    3. How do I determine the right chair size for me? Ensure that the chair supports your body size and shape. The seat should be wide enough for comfortable sitting, the backrest should provide ample support to your spine, and the armrests should be at a height that allows your shoulders to relax.

    4. What is the importance of lumbar support in an office chair? Lumbar support helps maintain the natural curve of your lower spine, preventing slouching and lower back pain. Look for a chair with adjustable lumbar support to suit your specific needs.

    5. Should I choose a chair with or without armrests? Armrests can contribute to comfort and support, especially during prolonged periods of sitting. Adjustable armrests allow you to position them at a height that keeps your shoulders relaxed and your arms well-supported.

    6. What materials are suitable for office chair upholstery? Common materials include mesh, leather, fabric, and vinyl. Mesh chairs provide breathability, leather offers a luxurious feel, fabric is often more breathable, and vinyl is easy to clean. Choose based on your preferences and working conditions.

    7. Are ergonomic chairs worth the investment? Ergonomic chairs are designed to provide maximum comfort and support, reducing the risk of discomfort and injury. While they may be more expensive, the long-term benefits in terms of health and productivity make them a worthwhile investment for those who spend extended hours at a desk.

    8. Can I purchase an office chair online without trying it first? While online shopping is convenient, it's advisable to read product details, reviews, check the return policy, and ensure the chair has adjustable features to accommodate your needs.

    9. How often should I replace my office chair? The lifespan of an office chair varies, but a good quality chair can last for 3-5 years with proper care. If you notice signs of wear, discomfort, or if it no longer provides adequate support, it's time to consider a replacement.

    10. Are there any specific considerations for people with back pain? Individuals with back pain should prioritize chairs with excellent lumbar support and adjustable features. Consulting with a healthcare professional for personalised advice is also recommended.

    Remember, choosing the right office chair is a personal decision, and taking the time to find one that suits your needs can significantly enhance your work environment and overall well-being.

    FAQs for Pre-Order

    1. How does the pre-order process work? The pre-ordered products will be prompted by a green icon. Before you place an order, you will be reminded that this is a pre-order product and will be prompted when it will arrive and be shipped. After you place an order, you will receive an order confirmation notification email from Furb Webstore. 

    2. When will my pre-ordered item be available? Usually our pre-ordered products will be shipped within one month after the order is placed. There will also be an email reminder after the goods are shipped, so don't worry.

    3. Can I modify or cancel my pre-order? If the goods have not been shipped within the pre-order period, you can send a message to contact us to change or cancel the order.

    4. Will I be charged immediately for a pre-order? For security purposes, we do not store credit card information. This means you will be charged at the time of purchase!

    5. Are there any benefits to pre-ordering? Pre-ordering allows customers to be among the first to receive and enjoy new products, giving them a sense of exclusivity. It ensures that customers secure their desired product before it officially becomes available, avoiding the risk of it selling out upon release.

    6. Can I combine a pre-order with other in-stock items? Of course, you can do both. We will give priority to shipping the items in stock, and the pre-ordered items will be shipped later after they are available.

    7. Is my pre-order guaranteed?

    Order Confirmation Email: Immediately after a pre-order is placed, send an order confirmation email that includes all relevant details: product information, expected availability date, order number, and payment confirmation. This serves as an official record of the pre-order.

    Pre-Order Reservation System: Implement a reservation system where each pre-order is allocated from the upcoming stock. This ensures that the product is reserved specifically for the customer and won’t be sold to others.

    Inventory Allocation: Dedicate a portion of your incoming stock specifically for pre-orders. This allocation ensures that pre-ordered items are prioritized and fulfilled before new orders are accepted once the product is back in stock.

    Flexible Cancellation Policy: Offer a clear and flexible cancellation policy that allows customers to cancel their pre-order at any time before it ships, with a full refund.